CVSからメールが返ってきました

先日のCVSの買い物で、私がECBで支払いをしたら、返品＆交換は不可、と言われてしまった事件についてカスタマーサービスにメールしましたらば、次のような返事が返ってきました。

"Dear Ms. xxx xxxxx,

Thank you for your e-mail regarding our xxxx, CA, CVS/pharmacy location. Please accept this letter as a formal apology for the lack of customer service extended to you during your visit. I am very sorry for the problem you experienced when returning the Oral-B toothbrush to our store.

We regret any inconvenience you have experienced and assure you that we will take the necessary actions to prevent this situation from recurring and retain you as a customer. If a customer returns an item that was paid for using ExtraBucks, the store should refund the amount of the ExtraBucks to a Money Card which can be used as a credit in the store. I have spoken with the District Manager, xxx xxxx, and made him aware of your comments. He will be visiting the store to address this with the Store Manager and staff to ensure they are following proper procedure. I am very sorry for any inconvenience this may have caused.

Thank you again for contacting us Ms. xxxxx. We hope that you will give CVS/pharmacy another chance to prove that we are dedicated to customer service. We value our customers and look forward to serving you in the future. Should you have any additional concerns, please feel free to contact me.


Sincerely,

xxxxx

CVS/pharmacy"


こんなにご丁寧な返事を頂けると思わなかったのでビックリですが、ECBで支払いをした商品を返品するときは、その額をCVSで使えるマネーカードとして返してくれる、ということが正式に確認されました。

District Managerが直々に私のCVSに行って、このことを説明するんだそうです。私のことが思い出されてしまうことでしょう。。

ま、とにかく問題解決出来たのでスッキリです。